South Shore Skin Center is a thriving and innovative medical practice that provides exceptional care to patients in our local community. We are currently seeking a Front Desk Receptionist / Patient Services Representative to join our team and provide support to our dermatologists and patients. Our practice offers a warm and friendly environment where patients feel comfortable at their visit, and we are looking for someone who shares our values and commitment to excellence. In addition to a supportive work environment, this role comes with a comprehensive benefits package that includes medical, visual, and dental insurance, as well as paid time off, sick days, personal days, and holidays. We believe in investing in our employees and offering them the resources they need in order to be successful in their roles.
SUMMARY:
As a Patient Services Representative / Front Desk Receptionist, you will be responsible for patient registration, scheduling and triaging clinical calls for multiple practices and facilities. **This position is based at our Norwell, MA Dermatology. The individual must be willing to also cover our Plymouth, MA clinic as needed if staffing shortages should occur.**
SHIFT/SCHEDULE: Full Time Monday – Friday 8 AM – 5 PM with one night staying until 5:30 PM
COMPENSATION: **Competitive hourly rate (based on experience) paid bi-weekly
ESSENTIAL FUNCTIONS:
To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodations.
- Greets patients, registering and scheduling as appropriate.
- Triages and routes clinical calls as appropriate.
- Assists patients with necessary paperwork as needed.
- Maintains work area and lobby in neat and orderly manner.
- Escalates questions/issues to appropriate resources as needed.
- Meets department productivity standards.
- Maintains an understanding of billing information to assist providers and medical staff.
- Maintains an understanding of services provided by Practitioner and location.
- Enters referral information as appropriate.
- Files and pulls medical charts as needed.
- Regular and reliable attendance.
- Perform other duties as assigned.
EXPERIENCE / EDUCATION:
- High school diploma or equivalent
- 0-1-year customer services experience in a call center, healthcare, or retail environment.
- Ability to ask patients for payment at the Time of Service
- Computer savvy with ability to navigate between multiple systems simultaneously.
- Proficiency in Microsoft Office Applications.
PHYSICAL AND MENTAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle or fell objects, tools, or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift, push, pull and/or move up to 20 pounds. Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT AND TRAVEL REQUIREMENTS:
Works in well-lit, ventilated and climate-controlled office environment with routine office equipment; some equipment has moving mechanical parts.
Noise level in the work environment is typical for an office and/or medical clinic environment.